Privacy policy

Who we are

• Ruban Size is published by Gramos UKAJ, entrepreneur individuel (sole proprietorship) registered in France, 15 rue Jacques de Vaucanson, 51000 Châlons-en-Champagne, France (SIRET 883 872 236 00012). We are the data controller for the data listed below.
• Our servers are hosted by Contabo GmbH, Welfenstrasse 22, 81541 Munich, Germany, and pages reach visitors through Cloudflare, Inc. (United States). Your size charts themselves are kept by Shopify, in your store.

Data kept in your Shopify store, not by us

• Your size charts, their rules and translations, and the app settings are saved in your own store, as Shopify metaobjects and metafields. They stay in your store if you uninstall the app, and you can export them at any time as a JSON backup.
• Access to your store uses short-lived tokens obtained from Shopify for each request. We do not store them.

Data we keep on our server

• Your store: its myshopify domain, the dates of installation, last visit and uninstallation, and its Ruban Size plan.
• App usage: daily counts of actions in the app (for example “a chart was saved”, “an import finished”), per store. They help us fix problems and improve the app. Kept 400 days.
• Storefront statistics: anonymous daily counts per store, chart, size and device type (mobile or desktop): product page views (a sample), size guide openings, sizes found, and adds to cart after an opening. No cookie is set, and no IP address, customer, order or other personal data is recorded with these counts. Kept 400 days.

Shopper data

• Measurements, height, weight, age and sex entered in “Find my size” are used in the shopper’s browser to suggest a size. They are remembered on the shopper’s device only (browser local storage) and are never sent to us.
• When a shopper opens a size guide or finds a size, the app adds a hidden note to their Shopify cart (for example “__ruban:dresses = opened”). It names the chart only. It stays in your store with the order and lets the app link orders to size guides.
• For the statistics of orders and returns, the app reads your orders from Shopify in your browser, while you look at the page. Order data is not sent to our server and not stored by us.

AI import

If you use the AI import, the content you choose (a photo, a PDF, a web page or a product description) is sent to OpenAI, which reads the size table it holds and returns it to you as a draft chart. OpenAI acts as our processor under its API terms. No shopper data is sent. The AI import only runs when you start it.

Sharing

We do not sell or rent data, and we do not use it for advertising. Besides OpenAI for the AI import, our hosting provider stores the server data listed above on our behalf. We may disclose data if the law requires it.

Uninstalling and erasure

• When you uninstall the app, we record the date. 48 hours later, Shopify asks us to erase your store’s data, and we delete everything we keep about your store: the store record, the usage counts and the storefront statistics.
• We keep no customer data, so the customer data requests and erasure requests that Shopify sends us have nothing to return or delete.

Your rights

You can ask us at any time to access, correct, export or delete the data we keep about your store, at [email protected]. We answer within 30 days. If you are in the European Economic Area or the United Kingdom, you can also complain to your data protection authority (in France, the CNIL).

Changes

If this policy changes, we update the date above, and we tell you in the app before a change that affects how your data is used.